This policy was last updated on August 12, 2024

What do we collect?

Types of information we collect may include:
- Email address and password
- Profile information you submit including, by way of example, your date of birth or age, images and videos, location, bio information, looking for information, gender and gender preference, height, weight, hair color, ethnicity, religion, living situation, profession, and income
- Purchase information such as hashed partial credit card number, date and time of transaction, amount of transaction and IP and device information from which the purchase is made
- Contacts with other users including interactions with other user's profiles, such information may include any images, chat, or videos you may directly send to another user through the Site even though such image is not posted to your profile
- "Friends" or "favorites" as identified by you
- Content purchased or sold through your account, as applicable
- Your device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
- Government-issued photo identification
- Payment information
- Interactions related to your account including interactions with customer support, whether through site (“Site”) or another platform or service including, if offered, by telephone
- 2 factor authentication information
- Site browsing history
- Geo-location, including IP address
- Login and logout history

Electing not to provide any or certain information may limit the assistance, products, services or information we are able to provide.

How do we use the data we collect?

Profile information, friends/favorites, contacts/interactions with other users, content purchased and/or sold through your account (as applicable) and browsing history are all used to provide and maintain your account. This information may also be used in connection with fraud inquiries and identification.
Email address and password are used to identify and locate your account and to protect it from being accessed by others.
Device and IP history data are used for Site optimization as well as fraud detection.
Purchase history and data are collected in order to service your account with the Site as well to comply with payment processor and card issuer rules. The information in also retained in connection with fraud detection.
Your two factor authentication information will be maintained and used to secure access to your account.
Interactions related to your account, including with customer service, are used for business purposes including the ongoing provision of the site and support in connection with the site.
Government-issued photo identification are retained in compliance with applicable law including with respect to age verification. Payment information and history are retained in compliance with law and record keeping requirements.

How this information is shared

Generally speaking, your email address may be shared with a third party in order to service our relationship messages. Your email address will only be used by such third party in order to deliver to you messages like purchase confirmations, communications from other users and special deals from the Site.
In connection with chargebacks or other fraud issues, we may share your account, purchase, login and all other data in order to determine if a charge is legitimate or fraudulent. As noted below, all profile information is shared through your account page and considered public, non-private information.

Third Party Payment Processors

As and when you determine to make a purchase from the Site, you will be sent to a webpage where you will securely submit your payment information to one of our third-party payment processors. Such payment processor's handling of your data is outside of the terms of this Privacy Policy. In connection with such purchase, we will receive certain information, including a partial hashed copy of your payment information, together with the purchase you made.

Use of information by other users

This Privacy Policy does not relate to how other viewers/users of the Site may use or retain your information. You should consider all information and content visible through your profile public information. Further, you should consider any information you determine to share through chat messages, through any forums, interactions with other user profiles, interactions with your own profile, or any information you otherwise share with other users/viewers of the Site through any mechanism to be public information and not covered by this Privacy Policy. 


Data Retention

All data collected from and about users is retained in compliance with our internal data retention policy in order to comply with applicable law, regulations, and obligations as well as for fraud detection purposes. If we receive a request to delete your personally identifying information, all information will be deleted in compliance with law and rules related to card issuers and payment processing.

For questions about data privacy, please contact our DPO as follows:
For EU persons:  info@memberservice.net
For non-EU persons: info@memberservice.net

To request a copy of your data or to request we delete your data, please contact our DPO as follows:
For EU persons: info@memberservice.net
For non-EU persons: info@memberservice.net

California Residents

Under the California Consumer Privacy Act, California residents have a right to request a copy of the following:

The categories of information we have collected about you;
The categories of sources of the information we have collected about you;
The purpose for which we have collected such information about you;
A copy of the personally identifying information we have collected about you; and,
To be informed if we have sold or disclosed your personally identifying information to a third party and for what purpose.

Although we are not a California company, we will provide this information to California residents for free up to two times per twelve month period. When provided, the responsive information will be for the twelve-month period prior to the date of your request. For your privacy, prior to providing such information, we may require certain information from you to confirm it is the accountholder requesting such information. Also, to protect your privacy, responsive information will only be provided to the email address on file for your account.

If you are a California resident and would like to request any of this information, you may do so by calling us or emailing us as follows:

Toll-Free Number: +507-202-6867
Email Address: admin@memberservice.net

Cookies

This Site makes use of cookies. These cookies do things like track the advertiser who referred you to our Site, record when you have logged in so you don't have to keep re-entering your login information each time you click a link, allow us to suggest content you might enjoy based upon content you have previously viewed, tailor the advertisements you see, secure your account when someone has attempted to guess your password, and for analysis purposes to learn how all our users interact with our Site in order to improve our Site and Service. If you do not wish to use cookies, please check your security settings in your internet browser or contact your internet browser's customer support.

Withdrawal of Consent

If you would like to withdraw your consent at any time, you may do so by requesting account deletion. For fraud prevention, in order to request your account and/or data be deleted, you must be able to log into your account.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Website and update the "Last Updated" date at the top of this Privacy Policy. We will also provide you with notice of the modification by email. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Website will be subject to the revised Privacy Policy.